Mediation is a way of resolving a dispute whereby the parties themselves reach an agreement with the assistance of a mediator. The mediator does not express an opinion. The mediator is a facilitator helping the parties to arrive at a solution themselves during one or more meetings.
Arbitration is a way to resolve a dispute. With arbitration, the parties influence the appointment of the arbitrator(s) and the proceedings. The arbitrators have knowledge of the technology involved. Arbitration is a choice to be made by the parties. This can be done either at the beginning of collaboration or when the dispute arises.
When a request to handle a matter is submitted, the submitter is liable to pay administrative costs. At the start of the arbitration, the submitter is liable to pay the costs of the mediation/arbitration court and the mediation/arbitration costs.
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